Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other major global carriers, we are able offer a variety shipping options. Our warehouse personnel will pack all goods to our exacting specifications. Your goods will undergo a thorough examination and will be safely packaged prior to being delivered. Each day, we ship to thousands of customers in different countries. Our commitment to become the biggest online retailer worldwide is demonstrated by this. The warehouses are located located in Europe as much as they are in the USA.
Orders that include more than one item are assigned processing times for each item.
Prior to shipment the items, our staff will carry out an extensive inspection of the products you have ordered. Most orders today are shipped in 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing and is not completely managed by us due to the involvement of multiple parties including the factory and our warehouse. The stock levels may fluctuate at any given time. It is possible that the stocks could be depleted after your order has been processed.
Our policy lasts thirty days. If it's been longer than 30 days since you purchased your item, we unfortunately can't give you a full exchange or refund.
To be eligible for a refund the item must be in good condition and in the same state as you received it. It must also be returned in the original packaging.
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