Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We provide a variety of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained to pack your goods exactly according to the specifications that we supply. Your goods will undergo an extensive inspection and be safely packaged prior to being sent out. Every day, we deliver to thousands of clients in different countries. Our determination to be the largest online retailer in the world is shown by this. These warehouses are situated in Europe as much as they are in the USA.
Note: Orders containing more than one product are assigned a particular processing period based on the individual item.
Before shipping Our team will conduct a thorough inspection on the products you ordered. The majority of orders will be shipped within 48 hours. The delivery time should be between 3-7 days.
Returns
The stock is constantly changing and not fully managed by us due to the involvement of multiple entities, including the factory as well as our warehouse. Therefore, the actual inventory could alter at any time. Be aware that your order will become unfulfilled once you've placed your order.
Our policy lasts for thirty days. We cannot return or exchange your purchase after 30 days from the date of purchase.
To be eligible for a return, your item must be in good condition and in the same state that you received it. The item must be in its original packaging.
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