Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We offer a broad range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your items according to our exact and precise specifications. Your products will be subjected to an extensive inspection and be safely packaged prior to being delivered. We deliver to thousands of customers daily across different countries. This is a testament to our determination to become the largest online retailer globally. Warehouses and distribution centres can be located in Europe and the USA.
Orders that contain more than 1 item are given processing time in accordance with the item.
Before shipping We will inspect thoroughly the items you've purchased. Today, the majority of orders will be shipped within 48 hours. The expected delivery time is between 3-7 days.
Returns
The stock is constantly changing. It's not completely managed by us since we have multiple entities, including the factory and the storage. So the actual stock may fluctuate at any moment. Please understand it may happen that your order is out of stock when the order has been placed.
Our policy is valid for 30 days. However, if thirty days have passed after you bought your item, we cannot give you a refund or exchange.
For your item to be considered eligible for return the item must not be opened and in the same condition as when you received it in. It should also be in the original packaging.
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