Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other international carriers allows us to offer an array of shipping services. Our warehouse staff will package all goods to our exacting specifications. Before shipping, all goods are carefully examined and securely secured. Every day, we deliver to thousands of customers across different countries. This is a sign of our determination to become the biggest online retailer in the world. The warehouses are located in Europe in the same way as they are in USA.
Note that orders containing more than one item are subject to a processing period that is based to the item.
We will inspect each and every one of the items ordered before shipping. The majority of orders are shipped within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The inventory is always changing and we cannot fully manage it due to the fact that multiple stakeholders are involved, including our factory and warehouse. The actual stock can change at any moment. It is possible that your order may be out of stock once your order has been made.
Our policy is valid for 30 days. If you haven't received your product within 30 days, we are not able to provide a refund or an exchange.
You can only return an item when it's unopened and in the same condition as the day you received it. It must also still be in its original packaging.
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