Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse employees will pack each item according to our strict requirements. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to thousands of customers each day from multiple countries. This shows how we're dedicated to being the largest retailer on the internet. There are distribution centers as well as warehouses located in Europe and in the USA.
It is important to note that orders with more than one item will be processed according to the item.
Before shipping, we will examine thoroughly the items you've ordered. Most orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The inventory is constantly changing and we do not completely manage it because of the fact that multiple parties are involved, including our warehouse and factory. So the actual stock may alter at any time. Be aware that it's possible for your order to run out of stock even after you have made the order.
Our policy runs for a period of 30 days. If 30 days have passed since you purchased your item, we cannot give you a refund or exchange.
The item must not be used and in the original packaging. The item must be in its original packaging.
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