Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse staff will package all goods to our exacting requirements. Your goods will go through an exhaustive inspection and adequately secured before being shipped. We deliver to thousands of clients every day from all over the world. This shows our commitment to becoming the largest online retailer on the planet. The warehouses and centers of distribution are situated in Europe, as well as the USA.
Note: Orders containing more than one item will be assigned a separate processing period for each item.
Before shipping, our team will perform an extensive inspection of the products you ordered. Most orders are shipped within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is constantly changing. It is not managed entirely by us since we are involved with multiple entities, including the factory and our storage. Stocks are subject to change at any time. Please be aware that it's possible that your order could become unavailable even after you've placed your order.
Our policy is for 30 days. If it's been longer than 30 days since you've bought the item We're sorry to say that we can't offer you a complete refund or exchange.
Your item should be in its original packaging and be unused. The item must be returned in its original packaging.
Related products
Funko Pop!
Funko Pop!
Funko Pop!
Funko Pop!
