Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other carriers around the world lets us offer an array of shipping services. Our warehouse staff is extremely skilled and will package your goods in accordance to our precise and exact specifications. Your products will be subjected to an extensive inspection and be properly packaged prior to being shipped. Each day, we ship to thousands of customers in many countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. Warehouses and distribution centers are found in Europe as well as in the USA.
Note: Orders containing multiple items will have a separate processing time for each item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. The majority of orders are shipped within 48 hrs. Expected delivery times are between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we are unable to fully manage stock. The actual stock can be changed at any time. It's possible that the stock may run out after the order has been made.
Our policy is valid for 30 days. If you haven't received your item within 30 days, we're unable to offer either a return or exchange.
To be eligible for a refund your item must be in good condition and in the same condition as you received it in. It must also be returned in the original packaging.
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