Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Through our long-term relationship with UPS, FedEx, DHL and a variety of other top global carriers we can offer various shipping options. Our warehouse staff is highly trained and will be able to pack the items according to the exact and precise specifications. Your products will be subjected to an extensive inspection and be securely packaged before being shipped. We deliver to thousands of customers every day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is evident. These warehouses are located in Europe as much as they are in the USA.
Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. The majority of orders will be shipped within 48 hours. The delivery time should be between 3 and 7 working days.
Returns
The stock is constantly changing. It's not entirely managed by us since we are involved with multiple entities, including the factory and our storage. The stock can change at any moment. Please be aware it's possible your order will be unable to fill once you've placed your order.
Our policy is for 30 days. If you haven't received your product within 30 days, we're not able to issue either a return or exchange.
You are able to return an item in the event that it is not used and in the same condition when you first received it. It should also be returned in its original packaging.
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