Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Our long-standing relationships with UPS FedEx DHL and other carriers around the world allows us to offer an array of shipping services. Our warehouse personnel are well trained and will be able to pack your goods in accordance with our precise and exact specifications. Before shipping your items will be thoroughly inspected and secured. We deliver to thousands of customers every day across different countries. This is a sign of our determination to become the biggest online retailer in the world. Both Europe and the USA have warehouses and distribution centres.
It is important to note that orders with more than one item are subject to a processing period that is based to the particular item.
Prior to shipping, we examine the items ordered carefully before shipping. The majority of orders are shipped within 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
The stock is dynamic and we are unable to fully manage it because many stakeholders are involved, including our warehouse and factory. The actual stock levels can fluctuate at any moment. It is possible that you will not receive your purchase after it has been placed.
Our policy lasts for 30 days. We cannot return or exchange your purchase when it's been 30 days since you purchased it.
You are able to return a product when it's unopened and still in the same state as when you first received it. You must have the item in the original packaging.
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