Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
Our long-standing relationships with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse personnel are well trained and will be able to pack your goods in accordance with our precise and exact specifications. Before shipping your items will be carefully inspected and secured. Every day, we deliver to thousands of clients in many countries. The fact that we are committed to becoming the biggest online retailer in the World is obvious. The warehouses are located in Europe as much as they are in the USA.
It is important to note that orders with multiple items are subject to a processing period that is based to the specific item.
Before shipping, we will examine the items ordered thoroughly. Today, the majority orders will be sent within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
Due to multiple entities, including the factory and the warehouse, we cannot completely manage our stock. The actual stock can fluctuate at any time. It's possible that the inventory could run out once the order has been made.
Our policy lasts thirty days. If it's been more than 30 days since the date you made your purchase and we're unable to offer you a complete exchange or refund.
The item should not be in use and must be in the original packaging. The item should be in its original packaging.
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