Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We offer a wide range of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are trained to package your goods precisely according to the specifications we offer. Your goods will go through an exhaustive inspection and properly secured before they are shipped. Every day we ship thousands of packages to clients from all over the world. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. We have distribution centers as well as warehouses in Europe and the USA.
Please note that orders with more than one item are subject to a processing period that is based to the specific item.
Prior to shipment, all purchased items will be thoroughly examined. The majority of orders will be shipped within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
The stock is constantly changing. It is not managed entirely by us since we are involved with multiple organizations, such as the factory and the storage. Stock levels can fluctuate at any moment. Be aware that it's possible that your order will become unavailable even after you have made the order.
Our policy lasts for thirty days. We will not replace or refund your purchase if it has been 30 days since you purchased it.
The item should not be used, and it must be in the original packaging. The item should be returned in its original packaging.
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