Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We provide a variety of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff will package all goods to our exacting requirements. Your goods are thoroughly checked and secured properly prior to shipping. Every day, we send thousands of packages to clients across many countries. This shows how we're dedicated to being the largest retailer on the internet. Warehouses and distribution centres can be found in Europe as well as the USA.
Orders with more than 1 item are assigned processing times in accordance with the item.
Prior to shipping the items, our staff will carry out an exhaustive inspection of the products you ordered. Today, the majority of orders will be delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
The stock is dynamic and we are unable to completely manage it because of the fact that several parties are involved, including our factory and warehouse. Stocks can be changed at any time. Please be aware it's possible your order could be unable to fill after you place the order.
Our policy lasts for 30 days. If you haven't received your item within the 30 days period, we are unable to offer a refund or an exchange.
The item cannot be used, and it must be in the original packaging. It must also be in the original packaging.
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