Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we can offer various shipping options. Our warehouse personnel is highly-skilled and will package your items according to our precise and precise specifications. Your items are carefully inspected and securely secured prior to shipment. We ship to thousands clients each day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is obvious. These warehouses are situated in Europe as much as they are in the USA.
Note: Orders with more than one item will be assigned a distinct processing time for each item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders will be delivered within 48 hours. The delivery time is estimated to be between 3 and seven days.
Returns
The inventory is constantly changing and we are unable to control it completely because several parties are involved, including our factory and warehouse. The stock levels may fluctuate at any time. Please be aware it's possible your order will become unfulfilled after you place the order.
The period of time is 30 days. We are unable to exchange or refund your order if it has been 30 days from the date of purchase.
For your item to be eligible for return it must be in its original packaging, unopened and in the condition you received it. It must also be in the original packaging.
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