Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other global carriers lets us offer various shipping options. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we provide. Your goods will undergo a thorough examination and will be securely packaged before being shipped. Each day, we ship to thousands of customers in many countries. This shows how we're dedicated to being the largest retailer on the internet. Warehouses and distribution centers are located throughout Europe as well as in the USA.
Note: Orders containing more than one product are assigned a particular processing time dependent on the particular item.
We will carefully examine all products before they are shipped. The majority of orders will be sent within 48 hours. The expected delivery time is 3 to 7 days.
Returns
We are not able to manage the stock in our warehouse or factory. The actual inventory may fluctuate at any time. Be aware that your order may become unfulfilled after you place the order.
Our policy lasts for 30 days. If you have passed 30 days without a trace since the purchase however, we're unable to give an exchange or refund.
Your item must be in its original packaging and in good condition. It must also not be used. It should also be returned in its original packaging.
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