Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Our long-standing relationship with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff is highly trained to pack your goods precisely according to the specifications that we supply. Your items will go through a thorough examination and will be safely packaged prior to being sent out. Every day, we send thousands of packages to customers across many countries. Our dedication to becoming the largest online retailer in the world is shown by this. We have distribution centers and warehouses located in Europe and in the USA.
It is important to note that orders with multiple items are subject to a processing period that is based to the item.
We will thoroughly inspect all items ordered before shipping. The majority of orders will be shipped within 48 hours. The delivery time is between 3-7 days.
Returns
The stock is constantly changing. It's not entirely managed by us since we are involved with multiple organizations, such as the factory and the storage. Therefore, the actual inventory could alter at any time. It is possible that you will not receive your order once it has been placed.
Our policy lasts for a period of 30 days. We will not exchange or refund your order if it has been 30 days since you purchased it.
You can only return a product in the event that it is not used and in the same condition as the day you received it. It should also be returned in its original packaging.
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