Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Chase Bundle (1 Common & 1 Chase), JABBAWOCKEEZ Common |
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Fast Shipping with Professional Packaging
We offer a wide range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to pack your goods exactly according to the specifications that we supply. Your items will go through an extensive inspection and be properly packaged prior to being delivered. We ship to hundreds of thousands of customers every day across different countries. The fact that we're dedicated to becoming the largest online retailer in the World is evident. These warehouses are situated in Europe in the same way as they are in the USA.
Note: Orders that contain multiple items will have a different processing period for each item.
Before shipment, all ordered items will be thoroughly examined. Most orders are shipped within 48 hours. Expected delivery times are between 3 and 7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we cannot fully manage stock. The actual inventory may be changed at any time. It is possible that you will not receive your order after the order has been made.
Our policy lasts for a period of 30 days. However, if thirty days have passed from the date you purchased the item, we will not be able to provide a refund or exchange.
You are able to return a product in the event that it is not used and in the same condition the day you received it. The item must be in its original packaging.
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