Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse personnel are well trained and will pack your goods in accordance with our exact and precise specifications. Prior to shipping the goods are carefully inspected and secured. Every day, we deliver to thousands of customers across many countries. This is a sign of our dedication to being the largest online retailer worldwide. The warehouses and centers of distribution are in Europe, as well as the USA.
Note: Orders containing more than one item are assigned a particular processing period based on the individual product.
We will inspect each and every one of the items before sending. Most orders are shipped within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of many parties including the factory and our warehouse. The stock can change at any time. You may not receive your order once it's been placed.
Our policy lasts thirty days. If it's been more 30 days since you purchased your item, we unfortunately can't give you a complete refund or exchange.
Your item should be in its original packaging and not be used. It must also be in the original packaging.
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