Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Our long-standing relationship with UPS FedEx DHL and other international carriers allows us to offer a range of shipping services. Our warehouse staff is highly trained and will pack the goods according to the exact and precise specifications. Your products will be subjected to an exhaustive examination before they will be securely packaged before being delivered. We deliver to hundreds of thousands of customers each day across various countries. The fact that we're dedicated to becoming the largest online retailer in the World is obvious. These warehouses are situated in Europe just as they are in USA.
Note: Orders containing more than one product are assigned a particular processing period based on the individual item.
Before shipment, all ordered products will be thoroughly inspected. Today, the majority orders will be shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is constantly changing and we do not completely manage it because of the fact that many parties are involved, including our factory and warehouse. The actual inventory can change at any moment. It is possible that your order is out of stock when the order is placed.
The policy is for 30 days. If you don't receive the product within 30 days, we're unable to offer the option of a refund or exchange.
The item cannot be used, and it must be in its original condition. It should also be in the original packaging.
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