Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we can provide various shipping options. Our warehouse staff is expertly trained and will wrap your items according to our precise and precise specifications. Before shipping, all goods are carefully examined and secured. Everyday we deliver thousands of packages to clients across many countries. This is a testament to our commitment to be the biggest online retailer in the world. Both Europe and the USA have distribution and warehouse centers.
Orders that contain more than 1 item are assigned processing times according to each item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Most orders are shipped within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The stock is constantly changing and cannot be fully controlled by us due to the involvement of several different parties, such as the factory and our warehouse. The actual stock can change at any moment. It is possible that you will not receive your order once it has been placed.
Our policy lasts thirty days. Unfortunately, if thirty days have passed from the date you purchased the item, we will not be able to provide a refund or exchange.
You are able to return a product if it is unused and in the same state as the day you received it. You must have the item in its original packaging.
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