Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We are able offer many shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse personnel are well trained and will pack your goods in accordance with our exact and precise specifications. Before shipping, all goods will be thoroughly examined and safely secured. Each day, we ship to thousands of customers across different countries. Our commitment to become the largest online retailer around the globe is evident by this. The distribution centers and warehouses distribution are in Europe and the USA.
Orders that contain more than one item are assigned processing periods for each item.
Prior to shipment We will conduct a thorough inspection of the items you have ordered. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
Due to multiple parties such as the factory and the warehouse, we cannot fully manage stock. Stock levels can fluctuate at any time. It is possible that stocks could be depleted after your order has been placed.
Our policy is valid for 30 days. If 30 days have passed without a trace since the purchase, unfortunately we can't offer you a refund or exchange.
In order to be eligible for a return, your product must be unopened and in the same state as you received it. The item must be in its original packaging.
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