Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other global carriers lets us offer various shipping options. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and exact specifications. Before they are shipped the goods are thoroughly inspected and secured. Every day we ship thousands of packages to clients from all over the world. This is a sign of our determination to becoming the largest online retailer in the world. The warehouses and centers of distribution are located in Europe, as well as the USA.
Note: Orders that contain more than one item are assigned a processing time according to the item.
Prior to shipment the items, our staff will carry out a thorough inspection on the products you ordered. The majority of orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
We are not able to manage the stock in our warehouse or factory. This means that the actual stock could alter at any time. It is possible that you will not receive your order after it's been placed.
Our policy is valid for a period of 30 days. Unfortunately, if 30 days have passed since you purchased your item, we will not be able to provide a refund or exchange.
For your item to be returned the item must not be opened and in the condition you received it in. It should also be in its original packaging.
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