Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is highly educated to pack your items precisely according to the specifications that we supply. Your items are carefully inspected and secured properly prior to shipping. We deliver to thousands of customers every day from all over the world. The fact that we're dedicated to becoming the largest online retailer in the World is clear. The warehouses and centers for distribution are located in Europe and the USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
We will carefully examine all items before sending. Today, most orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The inventory is always changing and we cannot fully manage it because many parties are involved, which includes our warehouse and factory. The stock can change at any moment. It is possible that stock may run out after your order has been processed.
Our policy is valid for 30 days. If it's been more 30 days since you made your purchase, we unfortunately can't give you a full exchange or refund.
To be eligible for a refund your item must be unused and in the same condition as when you received it in. It should also be returned in the original packaging.
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