Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We provide a variety of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly educated to pack your items exactly as per the specifications we offer. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands clients every day from all over the world. The fact that we're committed to becoming the biggest online retailer in the world is evident. Warehouses and distribution centers can be found in Europe as well as the USA.
Note that orders containing more than one item will be given a processing time according to the specific item.
Before shipping Our team will conduct an extensive inspection of the products you have ordered. Today, most orders will be shipped within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
Due to multiple parties, including the factory and the warehouse, we are unable to fully manage stock. Therefore, the actual inventory could alter at any time. It's possible that your order could become unfulfilled when you have placed the order.
The period of time is 30 days. However, if 30 days have passed since you purchased your item, we cannot offer you a return or exchange.
In order for your item to be considered eligible for return, it must be unopened and in the same condition as when you received it. It must also be returned in the original packaging.
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