Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 5, Hello Kitty #58, Cinnamoroll #59, Pochacco #60, My Melody #61, Kuromi #62 |
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Prompt shipping and expert packing
Because of our long-standing relationship with UPS FedEx DHL, and other top global carriers, we can offer a variety shipping options. Our warehouse staff are highly trained and will wrap your goods according to our precise and exact specifications. Prior to shipping, your goods are thoroughly inspected and secured. Every day we ship thousands of packages to customers across many countries. This shows how we're dedicated to being the largest retailer online in the world. Both Europe as well as the USA have warehouses and distribution centers.
Please note that orders with more than one item are given a processing time according to the specific item.
We will inspect each and every one of the products before they are shipped. Today, the majority orders will be delivered within 48 hours. Expected delivery times are between 3 and 7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we cannot effectively manage inventory. This means that the actual stock could change at any time. Please understand it may happen that your order is out of stock once the order is placed.
Our policy lasts for a period of 30 days. If it's been more 30 days since the date you made your purchase and we're unable to offer you a complete exchange or refund.
You can only return an item if it is unused and still in the same state as when you first received it. It must also still be in its original packaging.
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