Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 4, Dobby #151, Harry #149, Hermione Granger #150, Gilderoy Lockhart #152 |
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Fast Shipping and professional packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and precise specifications. Before shipping your items will be carefully inspected and secured. Everyday, we send to thousands of customers in many countries. The fact that we're committed to becoming the biggest online retailer in the world is evident. There are distribution centers as well as warehouses in Europe and in the USA.
Orders that contain more than 1 item are given processing time according to each item.
We will inspect each and every one of the items ordered before shipping. The majority of orders will be delivered within 48 hours. Delivery is expected to take between 3 and 7 days.
Returns
The inventory is always changing and we cannot control it completely because several parties are involved, which includes our warehouse and factory. The actual stock levels can fluctuate at any moment. It's possible that you may not receive your order once it has been placed.
Our policy is valid for 30 days. If it's been more than 30 days since you've made your purchase We're sorry to say that we can't offer you a full refund or exchange.
The item cannot be used and in its original condition. It must also be in the original package.
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