Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Tiny Tina, Butt Stallion, Dragon Lord, Paladin Mike |
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Professionally packed and fast shipping
Because of our long-standing relationship with UPS FedEx DHL and other leading global carriers, we are able offer a variety shipping options. Our warehouse staff are expertly trained and will wrap your products according to our precise and precise specifications. Your goods are thoroughly checked and secured properly prior to shipping. We ship to thousands of customers daily across different countries. Our determination to be the largest online retailer worldwide is demonstrated by this. There are distribution centers as well as warehouses located in Europe as well as the USA.
Note: Orders that contain more than one product are assigned a particular processing time based on the individual item.
Before shipping, we will inspect thoroughly the items you have ordered. The majority of orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we're unable to completely manage our stock. The actual inventory may change at any moment. It is possible that you will not receive your purchase after it's been placed.
Our policy runs for a period of 30 days. However, if 30 days have passed after you bought your product, we are unable to provide a refund or exchange.
The item should not be in use and must be in its original condition. It must also be returned in the original packaging.
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