Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Ashley (Empowered) #874, Larry #875, Sal Fisher (Adult) #876 |
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Prompt Delivery and professional packaging
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff will package every item to our exacting requirements. Your goods are thoroughly checked and secured properly prior to shipping. Everyday we deliver thousands of packages to clients across many countries. This is a sign of our determination to becoming the largest online retailer on earth. Both Europe as well as the USA have warehouses and distribution centres.
Note: Orders with more than one item will be assigned a different processing time for each item.
We will carefully examine all items before sending. Today, the majority orders will be shipped within 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
Stock is dynamic, and is not completely managed by us because of the involvement of several entities, including the factory as well as our warehouse. The actual stock can fluctuate at any time. Please understand it may happen that your order will be out of stock once the order has been placed.
Our policy is valid for 30 days. If the 30 days have elapsed after you bought your product, we are unable to give you a refund or exchange.
In order to be eligible for a refund your item must be in good condition and in the same state as you received it. It must also be returned in the original packaging.
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