Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 3, Alakazam, Lucario, Sylveon |
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Fast Shipping and Professional Packaging
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly skilled and will wrap your goods in accordance with our exact and precise specifications. Your goods will undergo a thorough examination and will be properly packaged prior to being delivered. We ship to thousands of customers every day from all over the world. This is a sign of our determination to be the largest online retailer in the world. The warehouses and centers for distribution are in Europe, as well as the USA.
Orders that include more than 1 item are assigned processing times in accordance with the item.
We will carefully examine all items ordered before shipping. Most orders are shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
We do not manage the stock in our factory and warehouse. The actual levels of stock can change at any time. Please be aware that it's possible that your order will run out of stock even after you have placed the order.
Our policy lasts thirty days. If 30 days have passed by since your purchase however, we're unable to give you a return or exchange.
Your item must be in the original packaging and in good condition. It must also not be used. You must have the item in its original packaging.
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