Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can offer various shipping options. Our warehouse staff are highly trained to package your goods precisely according to the specifications we provide. Before shipment, all items will be thoroughly examined and secured. We deliver to hundreds of thousands of customers daily across various countries. This shows our commitment to becoming the largest online retailer on earth. Both Europe as well as the USA have distribution and warehouse centers.
Orders that include more than one item are given processing time in accordance with the item.
Prior to shipment, we inspect the ordered items carefully before shipping. The majority of orders are shipped within 48 hrs. The delivery estimate is between 3-7 days.
Returns
Stock is dynamic. It is not managed entirely by us, as we are involved with multiple entities, including the factory and our storage. The levels of stock can change at any time. You may not receive your purchase after it has been placed.
Our policy lasts for thirty days. If 30 days have gone in the past since you purchased however, we're unable to give an exchange or refund.
The item cannot be in use and must be in its original condition. It must also be in the original packaging.
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