Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly educated and will package your goods in accordance with our precise and exact specifications. Your goods are thoroughly checked and properly secured before shipping. We deliver to thousands of customers every day from all over the world. This shows that we're committed to be the largest retailer online in the world. These warehouses are in Europe in the same way as they are in the USA.
Orders that contain more than 1 item are given processing time in accordance with the item.
Prior to shipment the items, our staff will carry out an exhaustive inspection of the products you have ordered. Most orders are delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we are unable to effectively manage inventory. The actual inventory may be changed at any time. Please understand it may happen that your order will be out of stock once the order is placed.
Our policy lasts for thirty days. If you haven't received your product within the 30 days period, we are not able to provide a refund or an exchange.
To be considered eligible for return the item must not be opened and in the same condition as when you received it in. It should also be in the original packaging.
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