Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Our long-standing relationship with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse staff are highly educated to pack your items exactly according to the specifications we offer. Your items are carefully inspected and properly secured before shipping. We ship to thousands of customers every day from all over the world. This shows how we're dedicated to be the largest online retailer in the world. These warehouses are situated in Europe in the same way as they are in the USA.
Note: Orders containing more than one item are assigned a particular processing period dependent on the particular product.
Before shipping, all ordered items will be thoroughly examined. Today, most orders will be delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
We don't manage the stock in our factory and warehouse. Stocks are subject to change at any moment. Please be aware it's possible your order will run out of stocks after you place the order.
Our policy lasts for 30 days. If the 30 days have elapsed from the date you purchased the item, we will not be able to offer you a return or exchange.
You are able to return an item when it's unopened and still in the same condition when you first received it. The item must be in its original packaging.
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