Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff are highly trained and will pack your products in accordance with our exact and accurate specifications. Your items will go through an extensive inspection and be safely packaged prior to being sent out. We deliver to hundreds of thousands of customers every day across different countries. The fact that we're committed to becoming the biggest online retailer in the World is clear. The warehouses and centers for distribution are located in Europe, as well as the USA.
Orders with more than one item are assigned processing periods for each item.
Before shipping, all ordered items will be thoroughly inspected. Currently, most orders are shipped within 48-hours. Expected delivery time is between 3-7 days.
Returns
Stock is dynamic, and not fully managed by us due to the involvement of many entities, including the factory as well as our warehouse. The stock can change at any time. Be aware that it is possible that your order could become unavailable even after you have placed the order.
Our policy is valid for 30 days. If thirty days have passed from the date you purchased the item, we cannot provide a refund or exchange.
For your item to be considered eligible for return, it must be unopened and in the condition you received it. It must also be in the original package.
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