Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Escharum with Axe 6-Inch, Mark VII Pop! Vinyl Figure – Specialty Series, Grunt, Mark V with Blue Energy Sword |
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Fast Shipping with Professional Packaging
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are expertly trained and will wrap your goods in accordance to our precise and exact specifications. Before they are shipped your items will be thoroughly inspected and secured. We ship to hundreds of thousands of customers every day across various countries. The fact that we are determined to become the largest online retailer in the world is evident. The warehouses and centers for distribution are located in Europe, as well as the USA.
Note: Orders with more than one product will be assigned a distinct processing time dependent on the particular item.
Prior to shipment, all purchased items will be thoroughly examined. Most orders are delivered within 48 hours. Expected delivery time is between 3-7 days.
Returns
We do not control the inventory in our warehouse or factory. The actual stock levels can fluctuate at any time. It is possible that you will not receive your order after the order has been made.
Our policy is valid for 30 days. If it's been more 30 days since you've made your purchase and we're unable to offer you a full refund or exchange.
To be eligible for a refund, your product must be unopened and in the same condition as you received it. You must have the item in its original packaging.
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