Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set – Bundle, Batgirl #893, Knightwing #894, Red Hood #891, Robin #892 |
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Fast Shipping & Professional Packing
We offer a wide range of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Your items are carefully inspected and secured properly prior to shipping. Each day, we ship to thousands of customers in different countries. This is a testament to our dedication to being the biggest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centers.
Note: Orders with more than one item will be assigned a distinct processing time for each item.
Prior to shipping, our team will perform an extensive inspection of the items you purchased. The majority of orders are shipped within 48-hours. The estimated delivery time is 3 to 7 days.
Returns
We do not manage the stock in our warehouse and factory. The actual inventory can be changed at any time. You may not receive your order after it's been placed.
Our policy lasts for 30 days. Unfortunately, if 30 days have passed after you bought your item, we will not be able to offer you a return or exchange.
The item should not be in use and must be in the original packaging. It should also remain in the original packaging.
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