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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 3, Aether, Lumine, Paimon |
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Fast Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL as well as other top global carriers, we are able provide a range of shipping options. Our warehouse staff are highly educated and will package the items according to our precise and exact specifications. Your products will go through an exhaustive inspection and securely secured prior to being shipped. Every day we ship thousands of packages to clients from all over the world. Our commitment to become the biggest online retailer in the world is shown by this. We have distribution centers as well as warehouses across Europe and the USA.
Note: Orders containing more than one product are assigned a particular processing period dependent on the particular item.
Prior to shipping, we check the item carefully before shipping. The majority of orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The stock market is always changing. It's not completely managed by us, since we have multiple parties such as the factory and our storage. The actual inventory can change at any moment. Please be aware it's possible your order may run out of stocks once you've placed your order.
The period of time is 30 days. However, if the 30 days have elapsed from the date you purchased the product, we are unable to provide a refund or exchange.
You can only return an item in the event that it is not used and in the same state as when you first received it. It must also be returned in the original packaging.
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