Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Aether, Lumine, Paimon |
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Speedy Delivery and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL as well as a range of other leading global carriers, we can provide various shipping options. Our warehouse staff are highly educated to pack your items precisely according to the specifications that we supply. Before shipping, all goods are carefully examined and safely secured. We ship to thousands clients each day across multiple countries. The fact that we are dedicated to becoming the largest online retailer in the world is clear. These warehouses are in Europe as much as they are in USA.
Note: Orders containing multiple items will have a distinct processing period for each item.
Prior to shipping We will conduct a thorough inspection of the items you've ordered. The majority of orders are delivered within 48 hrs. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of several parties including the factory and our warehouse. The stock levels may fluctuate at any time. Please be aware it's possible your order could be unable to fill once you've placed your order.
The policy is for 30 days. If it's been more than 30 days since you've purchased your item, we unfortunately can't give you a full refund or exchange.
The item you purchase must be in the original packaging and be unused. It should also be returned in the original packaging.
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