Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 7, Alicent Hightower #03, Corlys Velaryon #04, Daemon Targaryen #05, Otto Hightower #08, Rhaenyra Targaryen #06, Syrax #07, Viserys Targaryen #02 |
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Quick Shipping and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers allows us to offer various shipping options. Our warehouse staff is highly educated and will package your goods in accordance with our exact and precise specifications. Before shipping your items will be carefully inspected and secured. Everyday, we send to thousands of clients in multiple countries. The fact that we are dedicated to becoming the largest online retailer in the World is obvious. We have distribution centers as well as warehouses across Europe and in the USA.
Note: Orders containing more than one item will be assigned a distinct processing time depending on the specific item.
Before shipping the items, our staff will carry out an extensive inspection of the items you purchased. The majority of orders are shipped within 48 hrs. Delivery is expected to take between 3 and 7 days.
Returns
The inventory is always changing and we cannot completely manage it because of the fact that several stakeholders are involved, including our factory and warehouse. This means that the actual stock could alter at any time. It is possible that you will not receive your purchase after the order has been made.
The policy is 30 days. If you don't receive the product within 30 days, we're unable to offer a refund or an exchange.
In order for your item to be considered eligible for return the item must not be opened and in the condition you received it in. It should also be returned in the original packaging.
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