Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Captain Hook on Peter Pan's Flight Ride, PhilharMagic Mickey Mouse Pop!, Mickey Mouse on Peoplemover, Minnie Mouse on Peoplemover, Pluto on Peoplemover |
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Fast Shipping with Professional Packaging
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff will package every item to our exacting specifications. Your items are carefully inspected and securely secured prior to shipment. Every day we ship hundreds of packages to our customers from all over the world. Our commitment to become the largest online retailer around the globe is evident by this. Warehouses and distribution centers are located throughout Europe as well as in the USA.
Note: Orders that contain multiple items will have a different processing time for each item.
Prior to shipping We will conduct a thorough inspection of the items you have ordered. Most orders are now shipped within 48 hrs. The time to deliver varies from 3-7 days.
Returns
Due to multiple parties which include the factory as well as the warehouse, we cannot effectively manage inventory. Actual stock levels may fluctuate at any time. Be aware that it is possible for your order to run out of stock even after you've placed your order.
Our policy is valid for 30 days. If you haven't received the product within the 30 days period, we are unable to offer either a return or exchange.
You can only return a product in the event that it is not used and is in the same condition as when you received it. It must also still be in the original package.
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