Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 2, Meilin Lee, Red Panda Mei |
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Fast Shipping and Professional Packing
Our long-standing partnership with UPS FedEx DHL and other international carriers allows us to offer a range of shipping services. Our warehouse personnel will pack each item according to our strict specifications. Your products will go through an extensive inspection and will be properly secured before they are shipped. We ship to thousands clients every day in a variety of countries. This shows our commitment to become the biggest online retailer in the world. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.
Note: Orders that contain multiple items will have a distinct processing period for each item.
Before shipping Our team will conduct an extensive inspection of the products you have ordered. The majority of orders will be sent within 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
The inventory is always changing, and is not completely managed by us due to the involvement of several entities, including the factory as well as our warehouse. So the actual stock may fluctuate at any moment. It is possible that stock may run out after your order has been processed.
Our policy is valid for a period of 30 days. If it's been longer than 30 days since you made your purchase and we're unable to offer you a complete refund or exchange.
For your item to be eligible for return it must be in its original packaging, unopened and in the same condition as when you received it. It must also be returned in the original packaging.
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