Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We can offer a variety of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff will package all goods to our exacting specifications. Your goods are thoroughly checked and securely secured prior to shipment. We deliver to thousands of customers every day across multiple countries. This shows our commitment to becoming the largest online retailer in the world. Both Europe and the USA have warehouses and distribution centres.
Orders that contain more than one item are assigned processing times in accordance with the item.
We will inspect each and every one of the items before sending. The majority of orders today are shipped in 48 hours. The delivery time should be between 3 and 7 working days.
Returns
We do not control the inventory in our factory and warehouse. The actual inventory can fluctuate at any time. Please be aware that it is possible that your order could run out of stock even after you have made the order.
Our policy lasts for 30 days. We will not exchange or refund your order when it's been 30 days from the date of purchase.
For your item to be eligible for return, it must be unopened and in the same condition as when you received it. The item must be in the original packaging.
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