Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse staff is highly skilled and will wrap your goods in accordance with our exact and accurate specifications. Your items will go through an extensive inspection and be securely packaged before being sent out. Everyday we deliver thousands of packages to clients from all over the world. This is a sign of our determination to become the biggest online retailer in the world. The warehouses are located situated in Europe as much as they are in USA.
Note: Orders that contain more than one product will be assigned a distinct processing time, based on the individual product.
We will carefully examine all items before sending. The majority of orders are delivered within 48 hrs. Expected delivery time is between 3 and 7 days.
Returns
We are not able to control the inventory in our factory and warehouse. The actual levels of stock can change at any point. Please understand it may happen that your order is out of stock when the order has been placed.
Our policy lasts for 30 days. If 30 days have passed since you purchased your item, we will not be able to offer you a return or exchange.
The item you purchase must be in its original packaging and not be used. The item must be in the original packaging.
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