Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We offer a broad range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands of customers every day from all over the world. This demonstrates our dedication to becoming the largest online retailer in the world. Warehouses and distribution centres can be located in Europe as well as the USA.
Note: Orders that contain more than one item will be assigned a processing date depending on the item.
We will carefully examine all items before sending. Today, the majority of orders will be shipped within 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
Stock is dynamic. It's not completely managed by us, since we have multiple entities, including the factory and the storage. The actual inventory can fluctuate at any time. It is possible that the stocks could be depleted after your order has been processed.
Our policy lasts 30 days. If you haven't received the product within 30 days, we're not able to issue a refund or an exchange.
To be eligible for a refund the product must be unopened and in the same state as when you received it. The item must be returned in its original packaging.
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