Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide various shipping options. Our warehouse personnel are well trained and will be able to pack the items according to our exact and precise specifications. Your products will go through an exhaustive inspection and securely secured prior to being shipped. We ship to thousands of customers every day from all over the world. Our determination to be the largest online retailer worldwide is demonstrated by this. The warehouses and centers of distribution are situated in Europe, as well as the USA.
Note: Orders that contain more than one item are assigned a processing period depending on the item.
Prior to shipping We will inspect thoroughly the items you've ordered. Most orders are shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we are unable to effectively manage inventory. This means that the actual stock could fluctuate at any moment. Please understand it may happen that your order is out of stock once the order is placed.
Our policy lasts for a period of 30 days. If you don't receive your product within the 30 days period, we're unable to offer either a return or exchange.
To be eligible for a refund your item must be unused and in the same state as when you received it in. It must also still be in its original packaging.
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