Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Through our long-term relationship with UPS, FedEx, DHL and many other leading global carriers, we can provide a variety of shipping options. Our warehouse staff is highly skilled and will wrap your goods according to our precise and exact specifications. Your items will undergo a thorough inspection and be securely secured prior to being shipped. Everyday we deliver thousands of packages to clients across many countries. This is a testament to our dedication to being the biggest online retailer in the world. Warehouses and distribution centers are located in Europe and the USA.
Note: Orders with more than one item will be assigned a distinct processing time depending on the specific product.
Before shipping, all ordered products will be thoroughly inspected. Today, the majority orders will be shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot completely manage our stock. The actual inventory can fluctuate at any time. It's possible that the inventory could run out once your order has been placed.
The period of time is 30 days. If it's been longer than 30 days since you've purchased your item, we unfortunately can't give you a full refund or exchange.
The item must not be used and in its original condition. It must also be in its original packaging.
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