Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Thanks to our longstanding association with UPS FedEx DHL and other leading global carriers, we are able provide various shipping options. Our warehouse staff will package each item according to our strict requirements. Before they are shipped your items will be thoroughly examined and secured. We ship to thousands of customers each day in different countries. This shows how we're dedicated to becoming the biggest online retailer in the world. There are distribution centers as well as warehouses located in Europe and in the USA.
It is important to note that orders with more than one item are given a processing time according to the specific item.
Before shipping, we will inspect the ordered items thoroughly. Most orders are delivered within 48 hours. It is expected that delivery will take between three and seven days.
Returns
Due to multiple parties, including the factory and the warehouse, we're unable to effectively manage inventory. The levels of stock can change at any given time. It is possible that you will not receive your purchase after it has been placed.
Our policy lasts for 30 days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer an exchange or refund.
You can only return an item in the event that it is not used and in the same state as the day you received it. It should also be returned in the original packaging.
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