Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are educated to pack your items exactly as per the specifications we provide. Your items will undergo a thorough inspection and be adequately secured before being shipped. We deliver to thousands of customers every day from all over the world. This shows our commitment to be the largest online retailer on earth. Warehouses and distribution centres can be found in Europe and the USA.
It is important to note that orders with multiple items are given a processing time according to the particular item.
We will inspect each and every one of the items ordered before shipping. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between three and seven days.
Returns
Stock is dynamic, and is not completely managed by us due to the involvement of several parties including the factory and our warehouse. The actual inventory may change at any moment. It is possible that the inventory could run out once the order has been made.
Our policy is valid for 30 days. If you don't receive your product within 30 days, we're unable to offer either a return or exchange.
You are able to return a product in the event that it is not used and in the same condition as when you first received it. It must also be in the original packaging.
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