Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Delivery and professional packaging
Our long-standing relationship with UPS FedEx DHL and other global carriers gives us the ability to provide various shipping options. Our warehouse personnel are well trained and will pack the goods according to our exact and precise specifications. Your items will go through a thorough examination and will be securely packaged before being sent out. We deliver to thousands of clients every day from all over the world. This demonstrates our dedication to be the largest online retailer on earth. Both Europe and the USA have warehouses and distribution centres.
Orders that include more than one item are given processing time in accordance with the item.
Before shipping, all ordered items will be thoroughly examined. The majority of orders are delivered within 48 hours. The delivery time is between 3 and 7 working days.
Returns
The stock market is always changing. It is not managed entirely by us, since we are involved with multiple organizations, such as the factory and our storage. Stock levels can fluctuate at any time. Be aware that your order could become unfulfilled after you place the order.
Our policy is valid for 30 days. If you don't receive your item within 30 days, we are not able to provide a refund or an exchange.
In order for your item to be returned the item must not be opened and in the same state as you received it. You must have the item in the original packaging.
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