Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 5, Boo with Hood Up, Mike with Mitts, Sulley with Lid, Celia, Yeti |
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Fast Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other international carriers allows us to offer an array of shipping services. Our warehouse staff are highly trained and will pack your products in accordance with our exact and precise specifications. Your goods are thoroughly checked and securely secured prior to shipment. We ship to thousands customers every day across multiple countries. This is a sign of our determination to be the largest online retailer on earth. Both Europe as well as the USA have distribution and warehouse centres.
Note: Orders containing multiple items will have a different processing period for each item.
Prior to shipping We will inspect thoroughly the items you have ordered. The majority of orders are shipped within 48-hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of many parties including the factory and our warehouse. The stock levels may fluctuate at any time. You may not receive your order after it has been placed.
The period of time is 30 days. However, if the 30 days have elapsed since you purchased your product, we are unable to give you a refund or exchange.
You are able to return a product in the event that it is not used and still in the same condition as when you received it. It must also be returned in the original packaging.
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