Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 5, Boo with Hood Up, Mike with Mitts, Sulley with Lid, Celia, Yeti |
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Professional packing and fast shipping
Our long-standing relationship with UPS FedEx DHL and other carriers around the world allows us to offer various shipping options. Our warehouse staff are highly educated to pack your items exactly according to the specifications that we supply. Before shipping, all goods will be thoroughly examined and secured. We deliver to thousands of clients every day from all over the world. This is a sign of our commitment to be the biggest online retailer in the world. Warehouses and distribution centers can be located throughout Europe as well as in the USA.
Please note that orders with multiple items are subject to a processing period that is based to the specific item.
We will thoroughly inspect all products before they are shipped. Currently, most orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
We don't control the inventory in our warehouse and factory. The stock levels may fluctuate at any time. It's possible that your order could become unfulfilled once you've placed your order.
Our policy lasts for 30 days. If you have passed 30 days without a trace since the purchase and we are unable to offer you a return or exchange.
Your item must be in its original packaging and be unused. You must have the item in its original packaging.
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