Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL, and other top global carriers, we are able provide various shipping options. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Before shipment, all items are carefully examined and safely secured. Everyday we deliver thousands of packages to clients from all over the world. This shows that we're committed to becoming the biggest online retailer in the world. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
Before shipping, all ordered items will be thoroughly inspected. The majority of orders will be delivered within 48 hours. The expected delivery time will be between 3-7 days.
Returns
The inventory is constantly changing and we do not fully manage it because of the fact that many parties are involved, including our factory and warehouse. This means that the actual stock could alter at any time. It's possible that you may not receive your purchase after the order has been made.
The period of time is 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a full exchange or refund.
You can only return a product when it's unopened and is in the same condition as the day you received it. The item must be in the original packaging.
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